Control Panel Support

1 How do I retrieve my login information?

A new password can be reset via our login area.

1. Access our login area.
2. Click Forgot password.
3. Enter your Account reference or a Domain name.
4. Click Submit. A password reset link will be sent to the email address linked to your account.

2 How do I register a domain?

1. Log into your account using your username and password.
2. Select the Order tab.
3. Enter the domain you wish to register in the search box under Search for a new domain name.
4. The Domain Search will display availability. Select the domains you wish to register and click Add Selected Domain to Cart.
5. Use existing registrant contact details or select Create New Registrant Contact and enter the new contact details.
6. If required, enter your Eligibility Details.
7. Click Continue.
8. Agree to the terms and conditions and enter your credit card information.
9. Click Place Order.

3 How do I transfer a domain?

1. Log into your account using your username and password.
2. Select the Order tab.
3. Click Transfer Domain.
4. Enter the domain name and select its extension from the drop down.
5. Enter the domain password (your current registrar can provide this).
6. Click Transfer.
7. Enter the Registrant Contact and Billing information.
8. Agree to the terms and conditions.
9. Click Place Order.

4 How do I renew a domain?

You will receive a reminder email when your domain is coming up for renewal, including a direct renewal link. You can also renew from within your account.

1. Log into your account using your username and password.
2. The home screen will display domains due for renewal. Select the domain from the Domain drop-down list.
3. Click Renew/Allow Lapse.
4. Follow the instructions and enter your payment details.
5. Accept our terms and conditions.
6. Click Renew.

8 How do I access my invoices online?

1. Log into your account using your username and password.
2. Select the Billing tab.
3. Click Invoices Online.