Domain Name Support

Everything you need to know about managing your domain.

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1 What are the rules of domain registration?

Domain name eligibility rules vary by extension. For .com.au and other .au domains, registrants must have a valid Australian nexus — typically an ABN, ACN, or registered trademark. For generic domains like .com and .net, there are no specific eligibility requirements. For full details, visit the auDA website for .au domains, or ICANN's registrant resources for generic domains.

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2 How do I delegate my domain, or update nameservers/DNS?

To update nameservers:
  1. Log into your account using your username and password.
  2. Locate Domain Manager and select your domain.
  3. Click Nameservers.
  4. Enter the new nameserver details and click Save.
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3 What is Domain Manager?

Domain Manager is a tool that allows you to manage your domain's DNS settings, including URL redirection, zone records, MX records, A records, and sub-domains — all without needing a hosting plan.

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4 How do I manage my A, CNAME, and MX zone records?

To add or edit zone records:
  1. Log into your account using your username and password.
  2. Locate Domain Manager and select your domain.
  3. Click Zone Records.
  4. Select the record type (A, CNAME, or MX) you wish to add or edit.
  5. Enter the required details and click Save.
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